Remote Hands

We understand that you need to be up and running 24/7, so at Continuum, we're up and running 24/7. Our technical support staff is fully trained and experienced in data center colocation and available to help via our on-site Remote Hands service.

Continuum covers remote reboots, physical reboots and other basic software tasks that don't require logging into your system, free of charge, as part of our Remote Hands services.

Remote Hands services that are fee based include:

• troubleshooting, diagnosing and repairing hardware
• troubleshooting, diagnosing and repairing operating systems
• relaying equipment status and typing commands
• racking and stacking servers
• installing cables
• installing Windows and Linux OS
• reconfiguring networks
• receiving and storing equipment deliveries

Remote Management

Remote Management is another great service feature that will save you time and money while offering control and communication concerning your account and your equipment.

Establish an account and gain secure online access that allows you to:

• manage primary contact information
• add users and set specific permissions
• manage billing and payment
• monitor real-time bandwidth usage
• view devices and IP addresses
• reboot ports
• submit support tickets